Privacy Policy & Data Protection 1b9 Users

1 Introduction

1b9 ("we", "Platform") values the privacy of every user who registers and uses our online entertainment platform at 1b9.fun. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and clearly explains how we handle your personal information.

We believe transparency is the foundation of trust. That is why we use no complex language or hidden terms in this document — everything is stated clearly so you know exactly what happens to your data.

2 Personal Data We Collect

Depending on how you interact with the 1b9 platform, we may collect the following categories of information:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as health information, political views, or religious beliefs.

3 Purpose of Personal Data Collection

The personal data you provide is used for the following purposes:

• Identity verification & KYC: Ensuring every user is a real individual who meets the platform's eligibility requirements.
• Transaction processing: Facilitating deposits, withdrawals, and any fund transfers securely and accurately.
• Account management: Creating, maintaining, and protecting your user account.
• Fraud prevention: Detecting and investigating any suspicious or unauthorised activity on the platform.
• Customer support: Helping resolve enquiries, complaints, and disputes you raise.
• Platform improvements: Analysing usage patterns to enhance the overall user experience.
• Marketing communications: Sending promotional information, bonuses, and platform updates — only with your consent.
• Legal compliance: Meeting applicable legal and regulatory obligations in Malaysia.

4 How Data Is Collected

1b9 collects personal data through the following methods:

• Account registration: Information you enter when registering a new account on the 1b9 platform.
• KYC Process: Identity verification documents you submit for account verification purposes.
• Platform activity: Data generated automatically while you use the platform — including games played, total wagering amounts, and session duration.
• Device and connection: Technical information automatically transmitted by your device and browser each time you access the platform.
• Support communications: Information you share when contacting our customer support team via live chat.
• Cookies and tracking technologies: Browsing behaviour data collected through cookies and similar technologies to improve user experience.

5 Data Sharing with Third Parties

1b9 does not sell your personal data to any third party. However, we may share certain information in the following circumstances:

• Payment service providers: Financial data required to process deposits and withdrawals is shared with approved payment gateway providers, subject to strict confidentiality agreements.
• Technology service providers: Companies that assist us in managing the platform's technical infrastructure, subject to the same data protection requirements.
• Statutory authority: Where required by law, court order, or a legitimate enforcement agency in Malaysia.
• Fraud prevention: Data may be shared with trusted fraud prevention agencies to detect and prevent illegal activity.

6 Data Storage & Security

The security of your data is our absolute priority. The following are the protective measures we practise:

• 256-bit SSL encryption: All communications between your device and 1b9 servers are protected using industry-grade encryption.
• Strict access control: Only specifically authorised staff may access users' personal data, and every access is logged for audit purposes.
• 24/7 monitoring: Our security systems monitor for unauthorized access attempts and suspicious activity around the clock.
• Two-factor authentication: User accounts are secured with two-factor authentication (2FA) for added protection during login.

Data retention period: Your personal data is retained for as long as your account is active. Once an account is closed, data will be kept for the minimum retention period required by Malaysian law before being securely deleted.

While we take all reasonable precautions, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and not sharing it with anyone.

7 Cookies & Tracking Technologies

The 1b9 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform so we can make improvements.
• Functional Cookies: Saving your preferences such as language and display settings for your convenience.
• Analytics Cookies: Used to analyse site traffic and usage patterns in aggregate, anonymised form.

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

8 User Rights Regarding Personal Data

As a 1b9 platform user, you have the following rights regarding your personal data in accordance with Malaysia's PDPA:

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any of your data is inaccurate or outdated, you may request that we correct it.
• Right to Erasure: You may request deletion of your personal data, subject to applicable legal data retention obligations.
• Right to Object to Marketing: You may object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our customer support team via live chat in the 1b9 platform or mobile app. We will process your request within 14 working days.

9 Children's Data

The 1b9 platform is exclusively for users aged 18 and above. We do not intentionally collect or process personal data of individuals under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, immediate action will be taken to delete that data and close the account in question. Parents or guardians who believe their child may have registered an account on our platform are encouraged to contact us immediately.

10 Changes to the Privacy Policy

1b9 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes are made, we will:

• Displaying a clear notice on the platform's home page for at least 7 days before the changes take effect.
• Sending notifications to your registered email address.
• Updating the "Last Updated" date at the top of this document.

Continued use of the 1b9 platform after the effective date of any changes constitutes your acceptance of the amended policy. If you do not agree with any changes, you may close your account before those changes take effect.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist:

We are committed to responding to every privacy-related enquiry within 3 working days. For data deletion or data access requests, please provide your account details to help expedite the process.